Your enterprise has a system, even if it is not defined. Unless you intervene, one or more of the four essential parts of your process management system may become ineffective:
1. Policy and objectives to guide the organization
2. Responsibilities defined so that people know what is expected
3. Defined processes linking people to business objectives
4. Data shared and analyzed to improve the performance of the company
Here are some questions to consider:
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How does your organization know it will always collect and meet the needs of its customers?
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How does your organization control the risk of product liability, damaging the environment, and endangering the health and safety of employees?
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Does your organization have a formal methodology for driving continual improvement through preventive action?
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When problems happen, how is the root cause identified, removed, controlled and communicated so the problem never happens again?
A defined and continually improved process management system is the tool that enables some organizations to answer these questions with confidence.
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