While every business has only one (1) management system, certain factors such as
timing, resources and particular customer demands may require us to consider part
of the system for a particular stakeholder. These are called segmented management
systems. Examples of segmented management systems include:
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Segmented Systems
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Stakeholders
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Quality Management Systems (QMS)
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Customers
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Environmental Management Systems (EMS)
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Local and Global Community (often represented by regulators)
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Health and Safety Management Systems (H&SMS)
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Employees
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Maritime Management Systems (Safety and Security)
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Ship Owners, Ship Operators, Charterers, Customers, Contracting Governments, Administrations and Global Business
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Business Continuity Management Systems (BCMS)
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Customers, Employees, Shareholders, Global Business and Supply Chains
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Information Security Management Systems (ISMS)
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Shareholders, Customers, Employees, Suppliers
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Financial Management Systems (FMS)
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Shareholders, Employees (particularly managers), Customers, Suppliers
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The particular stakeholder requirements an organization must manage determine the
scope of the management system. Scope defines the bounds of the
management system – where it begins and ends for the purpose of fulfilling stakeholder
requirements.
For instance, let us consider a Quality Management System. If we define the scope
by physical location, all customers and their needs handled by those locations fall
within scope of the system. However, we may choose to further define the scope by
technology, further limiting to system to only include customers using and purchasing
those technologies from those locations. We can bind scope by anything that makes
sense for our business, including: processes, assets, products, etc.
Segmented Management Systems can be very effective tools for focusing
valuable resources on particular stakeholder requirements. Below are working definitions
for several types of segmented management systems:
Quality Management System (QMS):
management system to direct and control an organization with regard to quality
Environmental Management System (EMS):
management system to direct and control an organization with regard to the environment
Health and Safety Management Systems (H&SMS):
management system to direct and control an organization with regard to employee
and visitor health and safety
Maritime Management Systems (Safety and Security): management systems to
direct and control shore-based and ship-based organizations with regard to ISM and
ISPS compliance
Business Continuity Management Systems (BCMS):
management systems to enable organizations and their suppliers to prepare for and
recover from natural and man-made disasters
Information Security Management Systems (ISMS):
the part of the overall management system, based on a business risk approach, to
establish, implement, operate, monitor, review and improve information security
Financial Management System (FMS):
management system to direct and control an organization with regard to financial
control, accounting and cash management
Combined Management Systems are two or more segmented
management systems sharing resources within their scopes. A typical example is a
QMS
and
EMS
in the same organization using the same internal audit process, corrective and preventive
action processes and perhaps using the same tools to monitor and review system performance.
LE94, QEH&S Combined Systems and Auditing
Integrated Management Systems (often confused with combined management
systems) are when the segmented management systems are integrated with the financial
management system, linking process and performance directly to financial performance.
Integrated management systems are also referred to as business management systems.
LE19, Why We Should Care About Our EMS
LE13, Why We Should Care About Our QMS