Learn the requirements of
TL9000 and how a process-based management system conforming to the standard
can improve business performance. Understand how to conduct process and system audits
using
TL9000 for both manufacturing and service based industries. Learn to
avoid the possible pitfalls while developing a management system conforming to the
standard, ready for certification.
This class is intended particularly for companies involved in supplying or servicing
the telecommunications industry.
Public Class Schedule:
| Location (Click for details) | Dates | Price | Enrollment |
| Philadelphia, PA | Oct 20 - 24 '08 | 1995.00 | Open | add to cart |
Duration: 5 days
Alternatives:
Click here to enroll in a 3-day Internal Auditor course.
In-house Pricing: Please contact us
Who should attend?
- Telecommunications professionals
- Quality professionals in the telecommunications industry
-
ISO
Managers/Management Reps
- Telecommunication industry auditors (internal, 3rd party, and supplier)
- Process owners
- Systems professionals or people who want to understand how management systems work
- Improvement Specialists
- Puchasers in the telecommunication industry
You will learn how to:
- Interpret and apply the requirements of
TL9000
- Identify and implement the controls necessary for ensuring the
QMS
translates customer needs into satisfied customers
- Apply
TL9000 to both manufacturing and service focused business processes
- Understand the differences between
ISO
9001:2000 and
TL9000
- Develop reliable and malleable systems, particularly effective for organizations
where process objectives are constantly changing
- Communicate the roles and responsibilities within the
QMS
conforming to
TL9000 to the organization
- Conduct and lead 1st, 2nd and 3rd party audits, particularly on undocumented systems
and audit for process effectiveness against measurable objectives
- Relate the capabilities of a telecommunications organization to the expectations
of customers, top management and shareholders
- Explain to customers how the organization plans to fulfill its promises and show
evidence that it has done so in the past
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